You have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the return process, reach out to us at help@petmmee.com . If your return is approved, we'll send you detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Damages and issues
Carefully inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can investigate the matter and make it right.
Non-returnable items
Unfortunately, we cannot accommodate returns on discounted, pre-order and customised items. Food is also non-returnable.